Returns & Exchanges Policy

At Dr.Melaxin, we stand by the clinical efficacy of our skincare; however, if you are not completely satisfied with your purchase, you may return your items within 30 days of delivery. Please ensure that products are returned in their original packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online returns portal with your order number and email address to start the process.

• 2.
  Prepare Your Package

  Securely pack the items in their original box and include the provided return authorization slip to ensure faster processing.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.