Frequently Asked Questions
Everything you need to know about Dr.Melaxin products, shipping, and more.
What makes Dr.Melaxin products different from other skincare brands?
Dr.Melaxin focuses on 'Bio-Cosmeceuticals,' combining advanced clinical research with high-potency ingredients. Our formulas are specifically developed to target stubborn skin concerns like hyperpigmentation and deep wrinkles using patented delivery systems.
Are your products suitable for sensitive skin?
Yes, all Dr.Melaxin products undergo rigorous dermatological testing. We prioritize hypoallergenic formulations and avoid harsh additives, making them safe for most sensitive skin types. We recommend a patch test before full application.
How long does international shipping take?
We ship globally. Standard international shipping typically takes 7-14 business days, depending on the destination country and customs processing times.
What is your return and refund policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery for a full refund or replacement.
Are Dr.Melaxin products cruelty-free?
Absolutely. Dr.Melaxin is committed to ethical beauty standards. We do not test our finished products or ingredients on animals at any stage of the production process.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your shipment's progress in real-time.